Terms & Conditions
General Terms and Conditions OHLUXEDOLLS.COM
Article 1 - Definitions
In these terms and conditions, the following definitions apply:
- Cooling-off period: the period within which the consumer can exercise their right of withdrawal.
- Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
- Day: calendar day.
- Long-term transaction: a distance contract related to a series of products and/or services, for which the obligation of delivery and/or purchase is spread over time.
- Durable data carrier: any means that enables the consumer or entrepreneur to store information in a way that allows future consultation and unchanged reproduction of the stored information.
- Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period.
- Entrepreneur: OHLUXEDOLLS.COM, located at Olympiaweg 4, 3077AL Rotterdam, Chamber of Commerce number: 69884897.
- Distance contract: a contract concluded within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.
- General Terms and Conditions: the present General Terms and Conditions of OHLUXEDOLLS.COM.
Article 2 - Identity of the Entrepreneur
OHLUXEDOLLS.COM
Olympiaweg 4
3077AL Rotterdam
Netherlands
Chamber of Commerce number: 69884897
Email: customerservice@ohluxedolls.com
Article 3 - Applicability
These general terms and conditions apply to every offer from OHLUXEDOLLS.COM and every distance contract and orders concluded between the entrepreneur and the consumer.
Article 4 - The Offer
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated. OHLUXEDOLLS.COM is entitled to change and adjust the offer.
Article 5 - The Agreement
The agreement is established at the moment of acceptance by the consumer and confirmation by OHLUXEDOLLS.COM.
Article 6 - Right of Withdrawal
When purchasing products, the consumer has a cooling-off period of 14 days. During this period, the consumer must handle the product and packaging with care. If the consumer makes use of the right of withdrawal, the product must be returned in its original condition and packaging.
Article 7 - Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, the costs of returning the product are at their own expense.
Article 8 - Exclusion of the Right of Withdrawal
We **do not provide monetary refunds** (only vouchers will be issued) in the following cases:
- The item is a **SALE** item.
- The purchase was made during a special deal (Cyber Monday, Black Friday, etc.).
- The product has previously been returned and processed.
- Digital products are non-refundable.
Article 9 - The Price
The prices mentioned in the offer include VAT unless stated otherwise.
Article 10 - Conformity and Warranty
OHLUXEDOLLS.COM guarantees that the products comply with the agreement and reasonable consumer expectations. Any complaints about defects must be reported within two months of delivery.
Article 11 - Delivery and Execution
Delivery takes place at the address provided by the consumer. If a product is out of stock, the consumer will be informed accordingly.
Article 12 - Long-Term Transactions: Duration, Termination, and Renewal
The consumer can terminate an indefinite contract at any time with a one-month notice period.
Article 13 - Payment
The consumer must complete payments within the specified period. OHLUXEDOLLS.COM reserves the right to cancel an order if payment is not made on time.
Article 14 - Complaints Procedure
Complaints about the execution of the agreement must be submitted fully and clearly described within 14 days. Complaints will be responded to within 14 days.
Article 15 - Disputes
All agreements between the consumer and OHLUXEDOLLS.COM are exclusively governed by Dutch law.
Article 16 - Additional or Deviating Provisions
Additional provisions must not be to the consumer’s disadvantage and will be recorded in writing.