We process all orders within 2 business days. Once your order has shipped, you’ll receive a confirmation email with a Track & Trace code.

Yes, we ship worldwide — with the exception of South Africa.

Netherlands: 2 business days after processing.
International: Delivery times vary by destination. You’ll receive a tracking number once your order ships.

We ship exclusively with PostNL.

If PostNL marks your order as delivered but you haven’t received it, please contact PostNL directly. We cannot be held responsible for lost packages. PostNL considers a package officially lost only after 15 business days.

Yes, you can return items within 14 days of receiving them — as long as they meet our return conditions.

• Email customerservice@ohluxedolls.com with your order number and reason for return.
• We’ll send you a return form to complete.
• Return your item within 3 business days of receiving the form.
• Package must include your order number and be in its original packaging.
• Keep your proof of shipment.

We do not accept returns on:
• SALE items
• Digital products
• Swimwear, lingerie, bodies, and tights
• Items with make-up stains, odors, signs of wear, or missing labels

We do not issue monetary refunds for:
• SALE items
• Special deals (e.g., Black Friday, Cyber Monday)
• Previously returned/processed items
• Digital products

Eligible returns will be refunded in the form of a voucher.

Once we receive and approve your return, please allow up to 10 business days for processing.

• Order-related questions: customerservice@ohluxedolls.com
• General/business inquiries: amy@ohluxedolls.com

We aim to reply within 72 hours.